Here you will find important information to help you shop at lofico. If you do have any other questions, feel free to drop us a line at email@example.com and we will get back to you as soon as possible.
1. The Shopping Cart
You can place items in your shopping cart by clicking “add to cart” within a product page. You can adjust the quantities and remove items at the checkout page.
At any one time you wish to review the items in your shopping cart, click the “check out” button on the top right of the page.
2. Ready to Check Out? Payment information
When you are happy with what’s in your shopping cart, please proceed to “check out”. We use Paypal to handle all transactions – this means your credit card details are not stored with us, putting you less at risk. Paypal is an e-Commerce industry recognised tool for its safety and ease of use in handling online transactions. You do not need a Paypal account to pay using Paypal – Visa and Mastercard are accepted by non-Paypal account holders too.
Visit http://www.paypal.com.au/ to find out more.
The address we send the item to will be the address you put in during payment check out with Paypal.
3. Shipping Information
Our shipping rates are straight forward.
- Flat rate: $8 - takes 3-5 business days
- Express Postage: $12 - takes 1-3 business days
- Free postage for all orders over $80
To New Zealand:
- Flat rate: $12 - 3-10 business days
Rest of the world:
- Flat rate: $22 - 4-14 business days
Please allow one extra business day for orders to be processed. We use Australia Post for all shipping (unless otherwise specified in a promotion).
Please note, payment via Direct Debit via Paypal can take anywhere from 4-6 business days to clear. We will despatch items once these type of payments clear. Payment via credit card is instant.
If you have any special shipping needs then just contact us as we can most likely arrange something for you on request.
4. Returns Policy / Warranties
We will accept returns/exchanges for all items including film within 14 days of purchase. All items must be returned in an original condition with boxes and postmarked within 14 days from receipt. If you wish to return the product to us, contact us within 14 days of purchase. Please note returns/exchanges excludes all sale items.
A 3 month warranty for all cameras is provided by us. If the item becomes faulty within this period please contact us and arrange to return the item to us.
We make an effort to ensure that items arrive to you in the condition we send them out by protecting items by posting them in padded postal bags however we can not guarantee they will arrive in pristine condition as poor mishandling of items does occur at times with all postage services.
Having said all this – customer service is our focus! If you have any problems at all make sure to contact us as we will try our best to solve the issue!
Finally... Why shop with us?
Here are the top 5 reasons why we think you should shop with us!
- Processing times – we usually process orders daily and items are usually shipped out the next day around 10am EST. Contact us if you have any special shipping requirements (e.g. if you need the product quicker) and we can attend to them.
- Customer service is our priority – if you run into any problems, or have any special requests we’ll look into it for you! If you contact us usually you’ll hear back from us within the day.
- We are Aussie and based in Australia – you don’t need to wait a few weeks just for your product to reach you! Also if you run into any problems with the products (e.g. faulty camera) it’s much easier for you to contact us as we are local, than to someone overseas.
- We shoot our own products – we can answer your questions and in the unlikely scenario we don’t know the answer, we’ll actively seek it out for you!
- Photography is our passion – we think photography is a journey and we want you to keep up to date, follow, and share the journey with us!
Thank you for shopping with us! We would love to get any feedback on your experience – please drop us a line or two at firstname.lastname@example.org!